That is a good advice for any leader in a senior position: remain open to ideas from anywhere. I recall a CEO I worked for who regularly called front line staffin his company. He wanted to keep tabs on the pulse of the organization but also to glean suggestions that may have.
When a leader demonstrates he is open to new ideas, he makes it known thathe values others. One executive I know in health care makes it a practice tokeep her door open to anyone in the company. That sets the tone for other executives in the organization. Such a practice goes more than gleaning for the “next big thing,” it communicates that the leader values the contributions of others.
Time, as anyone in charge knows, is a leader’s chief resource. He or she must spend it wisely. And when a leader chooses to spend that time listening to others, or even rejecting their idea with reasons why, they demonstrate a keen understanding of people.
Rejecting ideas with reasons is an acknowledgement of personal dignity. It connotes that you care about something about the other person – not in a touchy-feely way – but in a manner that is professional. It shows that a leader respects other people. Respect is an all too often neglected aspect of leadership.
We all want to be respected by others but how often do we show respect to others, in particular those who report to us? The more we can answer that question in the affirmative the more respect we will get in return. And when that happens people will be happy to share their ideas because they know they have a willing listener.
front line staff ：一线员工
keep tabs on the pulse of the organization ：密切关注组织的脉动
glean suggestions ：收集建议
makes it a practice to xxx：把xx当成一种习惯
demonstrate a keen understanding of xxx：表达对xxx的敏锐理解
an acknowledgement of personal dignity：对于个人尊严的认同
it communicates that ：表达 xxx
It connotes that ：意味着
makes it known that：表明 xxx
set the tone for ：为xx定了调子
in a touchy-feely way：过于卿卿我我的、感情化的(no reason)
a willing listener: 一个心甘情愿的倾听者
The more we can answer that question in the affirmative the more respect we will get in return.
People should be open to new ideas and change his or her mind to be successful.
Some people think that the most important quality in choosing the leader of a school organization or club is honesty.
A leader should have strong opinions and not change his or her mind about those opinions.